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Usability testing with people with disabilities

Watching people with disabilities use your product for real tasks, to find what a checklist and an expert miss.

Usability testing with people with disabilities is a research session in which people who are blind, have low vision, are Deaf, use a switch, or have a cognitive disability try to complete real tasks on your product while a researcher watches and listens. It finds problems that pass WCAG and still stop people, and it shows how severe a known barrier is in practice.

It is strong evidence that a product works, and it pairs with an accessibility evaluation rather than replacing one: the evaluation finds the failures against the standard, the sessions show what they cost real people. Pay participants, recruit through disability organizations, and run the sessions with the participant’s own setup.

Source

Evaluating Web Accessibility Overview

W3C Web Accessibility Initiative (WAI), 2026. Checked .

Assistive technology testing
Testing a product with the actual tools people use, such as a screen reader, magnifier, switch, or voice control.
Accessibility evaluation
A structured review of how a website or app does against WCAG, done by people using assistive technology, not only a scan.
Inclusive design
Designing with the full range of human diversity in mind, so that solving for one person extends to many.

Get help with every step.

We can work with organizations of every size and industry, from a startup serving its first customers to a bank. We find where you stand, help your team fix what matters, and keep checking as your product changes. That work is evidence of your effort, not a legal guarantee.

Talk to us about a first stepSee our services