Inclusive design
Designing with the full range of human diversity in mind, so that solving for one person extends to many.
Inclusive design is a way of working that starts from the people most often excluded and designs for them first, on the principle that a solution for one person at the edge usually works for many more. Microsoft’s Inclusive 101 guidebook sets out three principles: recognize exclusion, learn from diversity, and solve for one, extend to many.
Its persona spectrum pairs permanent, temporary, and situational needs: a person with one arm, a person with an arm injury, and a new parent holding a baby. Design for the first and all three can use the product. Inclusive design is broader than accessibility, which measures against a standard, but it is the mindset that produces accessible products without a long list of fixes afterward.
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