Yudy Hernandez v. Massage Envy Franchising, LLC

Summary

According to the complaint, Yudy Hernandez is suing Massage Envy Franchising, LLC for violations of the Americans with Disabilities Act (ADA) due to accessibility barriers on their website, which she alleges prevent her from effectively using it as a visually impaired individual. The complaint details specific issues encountered while attempting to navigate the website, including unlabeled graphics and inaccessible features. Hernandez seeks declaratory and injunctive relief to ensure the website is accessible and compliant with ADA standards, as well as damages for the alleged trespass of software on her computer without consent.

About the defendant

sells massage services, facials, stretch services, and skin care treatments

What the complaint says

The problems the plaintiff describes with the website.

• Plaintiff is visually impaired and requires screen reader software to navigate websites.
• Defendant's website contains access barriers that prevent effective use by visually disabled individuals.
• Plaintiff encountered barriers such as unlabeled graphics and inaccessible drop-down menus.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of the ADA
• Trespass

What the plaintiff asks for

What the plaintiff wants the court to order.

• A declaration that Defendant’s website is in violation of the ADA
• An Order requiring Defendant to update its website to remove barriers for individuals with visual disabilities
• An Order requiring Defendant to provide ongoing support for web accessibility