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Ysmarie Rivera v. BOP LLC d/b/a Shopbop

Filed

Case details

Standards cited
WCAG 2.1

Summary

According to the complaint, Ysmarie Rivera is suing BOP LLC d/b/a Shopbop for violations of the Americans with Disabilities Act due to the inaccessibility of its website, www.shopbop.com, for blind and visually impaired individuals. Rivera alleges that she encountered numerous barriers while attempting to access the site to purchase apparel, including missing alternative text and broken ARIA references, which prevented her from independently evaluating products. The complaint seeks injunctive relief to require the defendant to make its website accessible and to certify a class of legally blind individuals who have faced similar issues.

About the defendant

Operates a retail ecommerce platform for apparel, footwear, accessories, and related products.

What the complaint says

The problems the plaintiff describes with the website.

  • Defendant's website is not accessible to blind and visually impaired individuals.
  • Plaintiff encountered multiple accessibility barriers while attempting to access the website.
  • Defendant failed to provide an accessible website that complies with WCAG 2.1.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

  • Violations of the ADA, 42 U.S.C. § 12182 et seq.
  • New York State Human Rights Law
  • Violation of New York State Civil Rights Law
  • Violations of the New York City Human Rights Law
  • Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

  • Preliminary and permanent injunction prohibiting Defendant from violating Title III of the ADA.
  • Preliminary and permanent injunction requiring Defendant to make the website fully accessible.
  • Declaration that Defendant discriminates against blind individuals.
  • Certification of the proposed Class and New York Subclass.
  • Award of costs, litigation expenses, and reasonable attorneys’ fees.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

All legally blind individuals in the United States who have attempted to access https://www.shopbop.com and, as a result of Defendant’s failure to design, construct, maintain, and operate the Website in an accessible manner, were denied equal access to the goods, services, and information offered thereon.