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Susan Russo v. Spanx, LLC

Filed

Case details

Standards cited
WCAG 2.1 Level AA

Summary

According to the complaint, Susan Russo, a visually impaired individual, is suing Spanx, LLC for violating the Americans with Disabilities Act and related state laws due to accessibility barriers on its website, www.spanx.com. Russo alleges that she encountered multiple barriers, including missing alternative text on images and unlabeled form fields, which prevented her from independently accessing and purchasing products. The complaint seeks injunctive relief to compel Spanx to make its website accessible and to provide compensatory damages for the alleged discrimination.

About the defendant

Defendant operates an e-commerce website selling women's shapewear and apparel products, including unique body-shaping intimate apparel.

What the complaint says

The problems the plaintiff describes with the website.

  • Plaintiff encountered accessibility barriers on multiple occasions while attempting to access the website.
  • Barriers included missing alternative text on product images, missing and empty form labels, and empty links.
  • Defendant failed to remediate known accessibility issues despite prior notice from a similar lawsuit.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

  • Violations of the ADA, 42 U.S.C. § 12182 et seq.
  • Violations of the New York City Human Rights Law (NYCHRL)
  • Violations of the New York State Human Rights Law (NYSHRL)
  • Violation of New York State Civil Rights (NYCRL)
  • Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

  • Injunctive relief to compel Defendant to remediate its website and ensure accessibility compliance.
  • Compensatory damages for violations of civil rights under applicable laws.
  • Attorney fees and costs.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

all legally blind individuals in the United States who have attempted to access Defendant's Website, www.spanx.com, and as a result have been denied access to the equal enjoyment of goods and services, during the relevant statutory period.