Susan Russo v. M&S Skin Care LLC

Summary

According to the complaint, Susan Russo, a legally blind individual, is suing M&S Skin Care LLC for failing to make its website, www.mymsskincare.com, accessible to blind and visually impaired users. Russo alleges that during multiple attempts to shop for skin care products, she encountered significant barriers such as missing alternative text and unlabeled elements that prevented her from completing her purchases. The complaint cites violations of the Americans with Disabilities Act (ADA) and New York state laws, seeking injunctive relief to compel the defendant to make its website compliant with accessibility standards and damages for the discrimination faced.

About the defendant

Offers handmade, all-natural, and cruelty-free skin care goods, including body butters, face serums, soaps, and body creams, through an interactive retail platform and subscription services.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant's website is inaccessible to blind and visually impaired individuals.
• Plaintiff encountered multiple accessibility barriers preventing her from completing purchases.
• Defendant failed to provide a WCAG-compliant website.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violations of the ADA, 42 U.S.C. § 12182 et seq.
• Violation of the New York State Human Rights Law
• Violation of New York State Civil Rights Law
• Violations of the New York City Human Rights Law
• Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

• Injunctive relief requiring Defendant to make the website accessible.
• Compensatory damages for violations of civil rights under applicable laws.
• Certification of the Class and Sub-Classes.