Sandra Ford v. Everest Neocell LLC

Summary

According to the complaint, Sandra Ford, a visually impaired individual, is suing Everest Neocell LLC for failing to make its website, Neocell.com, accessible to blind users. Ford alleges that the website contains significant barriers that prevent her and others from independently navigating and completing purchases. The complaint cites violations of the Americans with Disabilities Act (ADA) and seeks a permanent injunction to require the defendant to make the website accessible, along with compensatory damages for affected individuals. Ford encountered issues such as inaccessible drop-down menus and reliance on mouse navigation, which hindered her ability to shop online. The plaintiff seeks to represent a class of similarly situated individuals who have faced these barriers.

About the defendant

Provides a wide range of collagen-based dietary supplements, including powders, capsules, liquids, tablets, and gummies, designed to support beauty and wellness.

What the complaint says

The problems the plaintiff describes with the website.

• Website is inaccessible to visually impaired individuals
• Failure to provide reasonable modifications for accessibility
• Denial of equal access to goods and services offered on the Website

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of the Americans with Disabilities Act (ADA)
• Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

• Permanent injunction to make the Website accessible
• Compensatory damages for Class Members
• Certification of the case as a class action

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

All legally blind individuals in the United States who have attempted to access the Website and as a result have been denied access to the enjoyment of goods and services offered by the Website, during the relevant statutory period.