Norma O. Gazonni v. IKEA North America Services, LLC

Summary

According to the complaint, Norma O. Gazonni, a visually impaired individual, is suing IKEA NORTH AMERICA SERVICES, LLC for violating the Americans with Disabilities Act. Gazonni alleges that IKEA's website is not accessible to blind users, preventing her from independently obtaining necessary information to plan visits to physical stores. The complaint details specific accessibility barriers encountered while using screen-reader software. Gazonni seeks a permanent injunction to require IKEA to make its website accessible and to recover attorney's fees and costs.

About the defendant

Defendant produces and distributes furniture and home goods, allowing customers to purchase items online or in physical stores.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant's website is not fully accessible to blind or visually impaired consumers.
• Plaintiff was unable to independently locate store information and merchandise due to website inaccessibility.
• Defendant's website serves as a point of sale and is integral to accessing physical store services.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of the Americans with Disabilities Act

What the plaintiff asks for

What the plaintiff wants the court to order.

• Permanent injunction requiring Defendant to make the website accessible to visually impaired users.
• Attorney’s fees, costs, and expenses.