Jessica Towns v. L’Oreal USA Inc.
Filed
Case details
Summary
According to the complaint, Jessica Towns, a legally blind individual, is suing L’Oréal USA Inc. for failing to make its websites, www.youthtothepeople.com and www.cerave.com, accessible to blind users. The complaint alleges that Towns encountered numerous barriers while attempting to access the sites, including missing alt text and inaccessible forms, which violate the Americans with Disabilities Act (ADA). Towns seeks injunctive relief to ensure the websites are accessible and compensatory damages for the discrimination she faced. The complaint highlights the importance of digital accessibility for blind individuals and the need for compliance with established accessibility standards.
About the defendant
Offers skincare products, ingredient education, subscription services, and personalized product recommendations.
What the complaint says
The problems the plaintiff describes with the website.
- Defendant's websites are inaccessible to blind users
- Plaintiff encountered persistent accessibility barriers
- Defendant failed to comply with WCAG 2.1 standards
Legal claims
The laws the plaintiff says the defendant broke, called causes of action.
- Violations of the ADA
- New York State Human Rights Law
- Violation of New York State Civil Rights
- Violations of the New York City Human Rights Law
- Declaratory Relief
What the plaintiff asks for
What the plaintiff wants the court to order.
- Permanent injunction requiring Defendant to revise its corporate policies for accessibility
- Compensatory damages
- Civil penalties and fines
Proposed class
The group of people the plaintiff asks to represent, so the case can cover them too.
All legally blind individuals in the United States who have attempted to access www.youthtothepeople.com and www.cerave.com and were denied equal access to their products, services, and support due to persistent digital accessibility barriers during the relevant statutory period.