Erika Randolph v. Portmantos Inc.

Summary

According to the complaint, Erika Randolph, a visually impaired individual, is suing Portmantos Inc. for failing to make their website, Luggageonline.com, accessible under the Americans with Disabilities Act (ADA). Randolph alleges that the website contains significant barriers that prevent blind users from completing transactions, such as inadequate alt-text, inaccessible navigation, and reliance on mouse-only interactions. She seeks a permanent injunction to require the defendant to make the website accessible and compensatory damages for the discrimination faced. The complaint highlights the need for equal access to online services for individuals with disabilities.

About the defendant

Luggageonline.com provides consumers with access to an array of goods and services, including the ability to view and purchase travel gear such as luggage, suitcases, backpacks, and related accessories.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant's website is inaccessible to blind individuals
• Plaintiff encountered multiple accessibility barriers preventing her from completing a purchase
• Defendant failed to implement necessary modifications to make the website accessible

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of 42 U.S.C. §§ 12181 et seq. - Title III of the Americans with Disabilities Act
• Declaratory Relief
• Negligent Infliction of Emotional Distress

What the plaintiff asks for

What the plaintiff wants the court to order.

• A preliminary and permanent injunction to prohibit Defendant from violating the Americans with Disabilities Act
• A preliminary and permanent injunction requiring Defendant to make its website accessible to blind individuals
• Payment of nominal damages
• Compensatory damages in an amount to be determined at trial
• Punitive damages
• An award of costs and expenses of this action together with reasonable attorneys’ and expert fees

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

all legally blind individuals in the United States who have attempted to access Luggageonline.com and as a result have been denied access to the enjoyment of goods and services offered by Luggageonline.com, during the relevant statutory period.