Erika Randolph v. Hargraves Online Pharmaceuticals, Inc.

Summary

According to the complaint, Erika Randolph, a visually-impaired individual, is suing Hargraves Online Pharmaceuticals for failing to make their website, hargravesotc.com, accessible to blind users. The plaintiff alleges that the website contains significant barriers that prevent blind individuals from completing transactions, violating the Americans with Disabilities Act. Randolph attempted to purchase dietary supplements but encountered multiple accessibility issues, including a lack of alternative text for images and inaccessible navigation elements. She seeks a permanent injunction to require the defendant to make the website accessible and compensatory damages for the discrimination faced. The case highlights the ongoing challenges faced by blind individuals in accessing online services.

About the defendant

Hargraves Online Pharmaceuticals provides a website that offers a wide array of over-the-counter medications, vitamins, dietary supplements, personal-care items, and basic medical supplies for convenient delivery to customers' homes.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant's website is inaccessible to blind individuals
• Plaintiff encountered multiple accessibility barriers while attempting to make a purchase
• Defendant failed to comply with the Americans with Disabilities Act

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of 42 U.S.C. §§ 12181 et seq. - Title III of the Americans with Disabilities Act
• Declaratory Relief
• Negligent Infliction of Emotional Distress

What the plaintiff asks for

What the plaintiff wants the court to order.

• Preliminary and permanent injunction to prohibit Defendant from violating the ADA
• Injunction requiring Defendant to make its website compliant with the ADA
• Declaration of discrimination against the blind
• Class action certification
• Payment of nominal damages
• Pre- and post-judgment interest
• Award of costs and expenses
• Punitive damages
• Compensatory damages

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

All legally blind individuals in the United States who have attempted to access hargravesotc.com and as a result have been denied access to the enjoyment of goods and services offered by hargravesotc.com, during the relevant statutory period.