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Erika Randolph v. GLDN, Inc.

Filed

Case details

Defendant’s website
Standards cited
WCAG 2.2

Summary

According to the complaint, Erika Randolph, a visually-impaired individual, is suing GLDN, Inc. for failing to make their website, Gldn.com, accessible to blind users. The complaint alleges that Randolph encountered significant barriers while attempting to purchase customizable jewelry, including improperly labeled navigation buttons and inaccessible dropdown menus. The plaintiff claims these issues violate the Americans with Disabilities Act (ADA) and seeks a permanent injunction to require GLDN to make their website accessible, along with compensatory damages for the discrimination faced. The case highlights the need for compliance with web accessibility standards to ensure equal access for individuals with disabilities.

About the defendant

GLDN provides a wide array of handcrafted, personalized jewelry including necklaces, rings, earrings, charms, bracelets, and jewelry sets for online purchase.

What the complaint says

The problems the plaintiff describes with the website.

  • Defendant's website is inaccessible to blind and visually-impaired persons.
  • Plaintiff encountered multiple accessibility barriers preventing her from completing a purchase.
  • Defendant failed to comply with the Americans with Disabilities Act.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

  • Violation of 42 U.S.C. §§ 12181 et seq. - Title III of the Americans with Disabilities Act
  • Declaratory Relief
  • Negligent Infliction of Emotional Distress

What the plaintiff asks for

What the plaintiff wants the court to order.

  • A preliminary and permanent injunction to prohibit Defendant from violating the ADA.
  • An order requiring Defendant to make its website accessible to blind individuals.
  • Payment of nominal damages.
  • Compensatory damages in an amount to be determined at trial.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

all legally blind individuals in the United States who have attempted to access Gldn.com and as a result have been denied access to the enjoyment of goods and services offered by Gldn.com, during the relevant statutory period.