Christopher Jackson, Sylvia Santos v. The Spa and Sauna Co. LLC

Summary

According to the complaint, plaintiffs Christopher Jackson and Sylvia Santos allege that The Spa and Sauna Co. LLC has failed to make its digital properties accessible to individuals with visual disabilities, violating the Americans with Disabilities Act (ADA); Sylvia Santos also brings a claim under the New York State Human Rights Law. They encountered significant barriers while attempting to access the company's website to purchase products, which denied them full and equal access. The plaintiffs seek a permanent injunction requiring the defendant to improve the accessibility of its Digital Platform and to ensure compliance with the ADA. They also request compensatory damages and attorneys' fees.

About the defendant

Designs, develops, manufactures, and distributes hot tubs, swim spas, saunas, BBQs/grills, pool tables, and related products.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant's digital properties are not accessible to legally blind individuals.
• Plaintiffs encountered barriers that denied them full and equal access to Defendant's online goods, content, and services.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Title III of the ADA (both plaintiffs)
• Violation of New York State Human Rights Law, Exec. Law, Article 15 § 290, et seq. (Sylvia Santos only)

What the plaintiff asks for

What the plaintiff wants the court to order.

• A Declaratory Judgment that Defendant was in violation of the ADA and New York laws.
• A permanent injunction requiring Defendant to make its Digital Platform accessible.
• Payment of costs of suit.
• Payment of reasonable attorneys’ fees.
• Payment of compensatory damages pursuant to New York law.
• Payment of nominal damages.