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Christine Thomas v. Naples Soap Company, Inc.

Filed

Case details

Standards cited
WCAG 2.1 Level A and AA accessibility standards

Summary

According to the complaint, Christine Thomas, a legally blind individual, is suing Naples Soap Company, Inc. for violations of the Americans with Disabilities Act and related state laws due to the inaccessibility of their website, www.naplessoap.com. Ms. Thomas alleges that she encountered multiple barriers while attempting to access product information and complete purchases using screen-reading software. These barriers included missing alternative text for images, empty buttons, and improperly labeled form controls. The plaintiff seeks a permanent injunction to compel the defendant to make its website accessible and requests damages and attorney's fees.

About the defendant

An interactive retail platform that markets and sells soaps, lip balms, body oils, and related personal-care products to consumers.

What the complaint says

The problems the plaintiff describes with the website.

  • Defendant's website lacks proper alternative text for images.
  • Empty and unlabeled interactive buttons and links.
  • Missing or improperly implemented form labels.
  • Failure to provide screen-reader-compatible markup.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

  • Violations of the ADA, 42 U.S.C. § 12182 et seq.
  • Violation of the New York State Human Rights Law
  • Violation of the New York City Human Rights Law
  • Violation of New York Civil Rights Law § 40-c
  • Violation of New York Civil Rights Law § 40-d

What the plaintiff asks for

What the plaintiff wants the court to order.

  • Permanent injunction requiring Defendant to make its Website accessible to blind and visually impaired individuals.
  • Damages, statutory relief, attorneys' fees, costs.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

All legally blind individuals in the United States who have attempted to access Defendant's Website and were denied full and equal access due to the Website's failure to comply with WCAG 2.1 Level A and AA accessibility standards.