Caitlin Walsh v. KAO USA, INC.

Summary

According to the complaint, plaintiff Caitlin Walsh, a visually impaired individual, is suing KAO USA, INC. for failing to make its website, www.oribe.com, accessible under the Americans with Disabilities Act (ADA). The complaint alleges that the website contains numerous barriers that prevent blind users from accessing its goods and services, including missing alt-text and broken links. Plaintiffs seek a permanent injunction to require the defendant to comply with accessibility standards and to ensure that the website is usable by individuals with disabilities.

About the defendant

Offers luxury hair care products, styling solutions, and treatments, including a professional hair care collection.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant's website is not accessible to blind and visually impaired individuals.
• Plaintiff encountered multiple access barriers preventing her from using the website effectively.
• Defendant has failed to comply with WCAG 2.1 guidelines.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violations of the ADA, 42 U.S.C. § 12182 et seq.
• Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

• Permanent injunction requiring Defendant to make its website accessible.
• Declaration that Defendant’s website discriminates against blind individuals.
• Certification of the Class under Fed. R. Civ. P. 23.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

All legally blind individuals in the United States who have attempted to access Defendant’s Website and as a result have been denied access to the equal enjoyment of goods and services, during the relevant statutory period.