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Britany Cordoba v. Glossier, Inc.

Filed

Case details

Summary

According to the complaint, Britany Cordoba, a legally blind individual, is suing Glossier, Inc. for failing to make its website, www.glossier.com, accessible to blind users. The complaint alleges that Cordoba encountered numerous barriers while attempting to purchase products, including unlabeled form fields and inaccessible buttons. The lawsuit cites violations of the Americans with Disabilities Act (ADA) and seeks a permanent injunction to require Glossier to make its website accessible. Cordoba claims that the lack of accessibility denied her equal access to the products and services offered by Glossier, which markets itself as inclusive and tech-forward.

About the defendant

Offers cosmetics, skincare products, personalized product recommendations, and subscription services.

What the complaint says

The problems the plaintiff describes with the website.

  • Defendant's website is not fully accessible to blind and visually impaired individuals.
  • Plaintiff encountered multiple access barriers preventing her from completing a purchase.
  • Defendant has failed to implement WCAG-compliant features across its website.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

  • Violations of the ADA, 42 U.S.C. § 12182 et seq.
  • New York State Human Rights Law (NYSHRL)
  • Violation of New York State Civil Rights Law (NYCRL)
  • Violations of the New York City Human Rights Law (NYCHRL)
  • Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

  • Permanent injunction requiring Defendant to revise its corporate policies to ensure website accessibility.
  • Compensatory damages for violations of civil rights under applicable laws.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

All legally blind individuals in the United States who have attempted to access www.glossier.com and were denied equal access to its products, services, and support due to persistent digital accessibility barriers during the relevant statutory period.