Blair Douglass v. Karsun LLC

Summary

According to the complaint, Blair Douglass, a legally blind individual, is suing Karsun LLC for failing to provide equal access to its website, https://myparallelle.com/, which he alleges is not compatible with screen reader technology. Douglass claims that this inaccessibility prevents him from fully accessing the goods and services offered by Karsun, including customer service and product information. He cites multiple specific barriers, such as the lack of alternative text for unavailable product colors and ineffective communication of error messages. Douglass seeks a declaratory judgment, a permanent injunction to ensure compliance with the ADA, and damages. The case is filed under Title III of the ADA, which mandates accessibility for individuals with disabilities.

About the defendant

Defendant offers various goods like small bags and services including customer service, return processing, and technical support available to consumers remotely through its website.

What the complaint says

The problems the plaintiff describes with the website.

• Website not compatible with screen reader auxiliary aids
• Failure to provide alternative text for unavailable product colors
• Failure to communicate error messages to screen reader users
• Inaccessible navigation menu for screen reader users
• Inaccessible product rating information for screen reader users

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of Title III of the ADA

What the plaintiff asks for

What the plaintiff wants the court to order.

• Declaratory judgment of violation of ADA
• Permanent injunction to ensure website accessibility
• Appointment of accessibility consultant
• Development of accessibility strategy
• Training for customer service personnel
• Monthly accessibility audits
• Quarterly end-user accessibility testing
• Payment of damages and costs
• Retention of jurisdiction until compliance