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Ashante Diaz v. The Honest Company, Inc.

Filed

Case details

Standards cited
WCAG 2.1 Level AA

Summary

According to the complaint, Ashante Diaz, a legally blind individual, is suing The Honest Company, Inc. for failing to provide an accessible website, www.honest.com, which she alleges violates the Americans with Disabilities Act (ADA) and New York laws. Diaz attempted to access the website on multiple occasions to purchase specific baby care products but encountered numerous accessibility barriers, including missing alternative text for images and unlabeled buttons. She seeks a permanent injunction requiring the company to make its website compliant with accessibility standards and damages for the discrimination she faced.

About the defendant

Honest markets and sells baby care, personal care, household, and wellness products through its e-commerce platform.

What the complaint says

The problems the plaintiff describes with the website.

  • Defendant's website lacks proper structural coding and accessibility features for blind users.
  • Plaintiff encountered multiple access barriers preventing her from independently accessing products.
  • Defendant failed to comply with WCAG 2.1 Level AA standards.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

  • Violations of the ADA, 42 U.S.C. § 12182 et seq.
  • New York State Human Rights Law (NYSHRL)
  • Violation of New York State Civil Rights Law (NYCRL)
  • Violations of the New York City Human Rights Law (NYCHRL)
  • Declaratory Relief

What the plaintiff asks for

What the plaintiff wants the court to order.

  • A preliminary and permanent injunction to prohibit Defendant from violating the ADA and New York laws.
  • An order requiring Defendant to make the Website fully compliant with accessibility requirements.
  • Compensatory damages for violations of civil rights under New York laws.
  • An award of costs and expenses of this action together with reasonable attorneys’ and expert fees.

Proposed class

The group of people the plaintiff asks to represent, so the case can cover them too.

all legally blind individuals in the United States who have attempted to access www.honest.com and were denied equal access to its products, services, and support due to persistent digital accessibility barriers during the relevant statutory period.