Andrew Zhang v. Carter’s, Inc.

Summary

According to the complaint, Andrew Zhang, a visually impaired individual, is suing Carter’s, Inc. for violating the Americans with Disabilities Act (ADA) due to the inaccessibility of its website, https://www.carters.com/. The plaintiff alleges that he faced multiple barriers while trying to navigate the site, which prevented him from accessing goods and services. The complaint cites specific issues such as difficulties with the search function and live chat feature. Zhang seeks injunctive relief to ensure the website complies with ADA standards, as well as damages for emotional distress. The case also invokes the New York City and State Human Rights Laws.

About the defendant

Operates an online retail platform offering clothing and goods for infants and children, including a rewards program for purchases.

What the complaint says

The problems the plaintiff describes with the website.

• Defendant’s website is inaccessible to individuals with visual impairments.
• Plaintiff encountered numerous barriers while attempting to access the website.
• Defendant failed to comply with the accessibility requirements of the ADA.

Legal claims

The laws the plaintiff says the defendant broke, called causes of action.

• Violation of Title III of the ADA
• Violation of the New York City Human Rights Law (NYCHRL)
• Violation of the New York State Human Rights Law (NYSHRL)

What the plaintiff asks for

What the plaintiff wants the court to order.

• Injunction requiring compliance with accessibility standards of the ADA.
• Damages for emotional distress and frustration caused by discriminatory conduct.
• Reasonable attorneys' fees and costs.